I also like this letter. My reasons were a bit different from yours, of course. She writes well and spells well. Isn’t that amazing! I see so many written letters, messages, notes, emails, even some blogs with horrible spelling, grammar, and punctuation. My biggest pet peeves are “then” instead of “than”, and, “suppose” instead of “supposed”. Anyway, her letter meets all the standards of good business writing which I think all small businesses should study.

With all the casual correspondence today we’ve lost our ability to write a decent letter. I used to work for a Government Contractor interacting with small businesses to assist them in obtaining contracts. I received very poorly written letters and promotional materials from some of them. It was difficult to promote a business represented by poor written material; I wondered if their work was as poor as their written materials.

Thanks for posting this letter, it is a good example to all of us.