Comments on: Why it takes so long for people to get back to you http://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/ How to start a clothing line or run the one you have, better. Thu, 27 Mar 2014 15:01:19 +0000 hourly 1 http://wordpress.org/?v=3.9 By: Martha Petersonhttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-106508 Thu, 03 Jan 2013 16:24:47 +0000 http://fashion-incubator.com/?p=12288#comment-106508 A very thought provoking post, especially to someone who sometimes has difficulties responding to people because of feeling intimidated by the situation, even though there may be nothing to feel intimidated about.

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By: Judy Grosshttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-97544 Tue, 18 Dec 2012 00:23:16 +0000 http://fashion-incubator.com/?p=12288#comment-97544 I’ve been thinking about this post for the last couple of days. Being new to the ‘provider’ side of the sewing industry, I have found that being flexible is one of the most important aspects of my business. I’m new, I’m small (just 2.5 employees and that includes me). My schedule has to be fluid – I am expecting an order to come through from a customer, but then they decide they want another prototype because they changed their mind about something, – a spot gets opened in production, but gets eaten up by prototyping. One thing Kathleen did not mention, and perhaps this doesn’t happen to more established shops, but I am waiting on supplies so that I can finish orders – some stuff is out of stock at the vendors, a folder I ordered has gotten lost in the mail!, these sorts of things have delayed production of a couple of items.

The rest of what Kathleen said is spot on – I’m dealing with some people that don’t know what they are doing, others who don’t get back to me to clarify items, I can’t wait for people to sit around trying to figure out what they want to do. I have other customers that know exactly how to ‘work the system’ and while they do keep me busy, it really is all about flexibility and the best use of the hours during the day.

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By: Xochilhttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96516 Sat, 15 Dec 2012 22:50:44 +0000 http://fashion-incubator.com/?p=12288#comment-96516 I think as service providers, we are deadline oriented. When the client doesn’t have a deadline, or doesn’t seem to (maybe they have one in mind but haven’t been sharing that with us), I think we tend to focus on clients who DO have a deadline, and are responsive when we need them. I think clients get frustrated when we don’t seem to be on their same wavelength, understanding their needs such as timeline, staying within a budget, etc. but they aren’t forthcoming with the information. We can’t stick to a deadline or be conscious of budget when we aren’t told, or when we don’t have adequate information, resources, etc. from their end.

It’s a team effort. I think service providers WANT their clients to succeed, regardless of their level, but those things stand in our way too. This post goes to show that it’s not something we want to do — ignore clients or prolong these projects — but it tends to happen more when our clients aren’t prepared, whether it’s being uniformed, under financed, or simply don’t have the time to commit to their projects that they would like. Unfortunately we end up with a project or two that seem to sit around forever. But after questions go unanswered or invoices unpaid in the interim, we only can follow up so much, or we will not have the time to devote to the clients who are on top of things (regardless of their size).

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By: Kathleenhttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96377 Sat, 15 Dec 2012 01:44:26 +0000 http://fashion-incubator.com/?p=12288#comment-96377 Jessica: for quite some time now, I’m not putting someone on the schedule until their stuff comes in. I’ve got one customer here who sent me half of it back in June. She emailed on Monday saying she’d send the rest this week but it hasn’t arrived. I also asked her for a check. So, if it comes in, that’s what will be pending -payment. I had already done some work for her so I hope I don’t lose money on that. Live and learn.

This time of year is usually the worst. From now until the end of February, it’s just crazy. Even with Martha helping out, I may have to hire my contractor to make mock ups -assuming he has the time to do it…

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By: Jessica M.http://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96347 Fri, 14 Dec 2012 22:06:54 +0000 http://fashion-incubator.com/?p=12288#comment-96347 I’ve been waiting for more comments as well, being too busy myself to respond!

Replies in 30 minutes? I’d be happy if clients got back to me in a day or two. All too often it’s days stretching into weeks…months, even. And prompt payment is definitely another thing that seems to be lacking more often than not. I’ve found it very difficult to plan and schedule work for DE’s, as very few actually follow through in a timely manner. I’ll go through periods where it looks like I’ll be slammed all at once and need to bring on sewing help, but then projects don’t materialize or get delayed. This makes it tough to expand my business to more than just me, not to mention I’m wary of committing to a lease on a more adequate work space. The larger established clients are definitely more attractive, and I keep questioning the viability of working with indie designer startups, however well meaning they are.

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By: Heather Menzieshttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96343 Fri, 14 Dec 2012 21:59:16 +0000 http://fashion-incubator.com/?p=12288#comment-96343 I agree-great post.

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By: Sarah_H.http://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96300 Fri, 14 Dec 2012 17:58:46 +0000 http://fashion-incubator.com/?p=12288#comment-96300 This posting has led to much reflection on my part, but I have not had a relevant comment. I spent my career in the garment industry in the pattern room. I interfaced with the production manager, not with the contractors. In my limited forays, since retirement, into independent production, I have run into the very slowness others complain of. I have decided that in order to be taken seriously by a contractor I would need to be in almost daily contact with them and at least weekly face to face contact. This is what they get from a large company and this is what they expect. They weren’t waiting for answers, or money, or necessary materials, but without my communication on a regular basis my work was put aside for other work that received more close attention. The squeaky wheel gets the grease, as it were. I do not know if this is how it is everywhere, just that this has been my experience with two contractors on three occasions. I am speaking of sewing contractors here, rather than other services, but I am sure there are similarities. It is still the garment business.

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By: Kathleenhttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96298 Fri, 14 Dec 2012 17:43:59 +0000 http://fashion-incubator.com/?p=12288#comment-96298 I was awaiting comments too so I’m hopeful that people are too busy to respond because they’re getting back with their providers.

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By: unlimiteddesignhttp://www.fashion-incubator.com/archive/why-it-takes-so-long-for-people-to-get-back-to-you/comment-page-1/#comment-96294 Fri, 14 Dec 2012 17:26:40 +0000 http://fashion-incubator.com/?p=12288#comment-96294 OK, I’ve been eagerly waiting for some comments on this great post but no luck yet…

Either EVERYBODY knew this already or NOBODY cares….

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